FAQ
SHIPPING
HOW LONG WILL IT TAKE FOR MY PRODUCT TO ARRIVE?
WHILE WE UNDERSTAND THAT YOU MIGHT BE USED TO OVERNIGHT SHIPPING, OUR PRODUCTS AT SOURCE ARE MADE TO ORDER AND TAKE 7-12 DAYS FROM THE MOMENT WE RECIEVE YOUR ORDER. WE APPRECIATE YOUR PATIENCE!
WHAT IF I ENTER IN THE WRONG SHIPPING ADDRESS?
ON OUR END AT SOURCE, WE ARE UNABLE TO CHANGE ADDRESSES ONCE THE ORDER IS MADE. HOWEVER, IF YOU REALIZE YOUR MISTAKE WITHIN 24 HOURS, PLEASE REACH OUT TO US ASAP WITH THE CORRECT SHIPPING INFORMATION, AND WE WILL CONTACT THE SHIPPING COMPANY AND REQUEST AN ADDRESS CHANGE!
CAN I TRACK MY ORDER?
WHEN YOUR ORDER IS COMPLETED AND SHIPPED, TRACKING INFORMATION WILL BE UPDATED IN YOUR ACCOUNT AND SENT VIA EMAIL.
RETURNS AND EXCHANGES
CAN I RETURN MY PRODUCT?
UNFORTUNATELY, BECAUSE OUR PRODUCTS ARE MADE TO ORDER, WE CANNOT DO RETURNS OR EXCHANGES. HOWEVER, WE UNDERSTAND THAT SOMETIMES THERE ARE SPECIFIC SITUATIONS THAT MIGHT MERIT AN EXCEPTION. IF YOU FEEL THAT YOU MIGHT HAVE A CIRCUMSTANCE SUCH AS THIS, PLEASE REACH OUT AND WE WILL SEE WHAT WE CAN DO.
WHAT IF MY PRODUCT ARRIVES DAMAGED OR DIFFERENT FROM WHAT I ORDERED?
IF YOUR PRODUCT ARRIVES DAMAGED OR UNLIKE YOUR ORDER, PLEASE SEND US CLEAR PHOTOS TO SHOW THE ISSUE. AT THAT POINT, WE WILL TAKE IT FROM THERE AND SEND YOU A NEW PRODUCT, FREE OF CHARGE.
COLLABORATION
DO YOU COLLABORATE?
WE ARE BLESSED TO KNOW MANY AWESOME INFLUENCERS WHO WANT TO SHARE THE GOSPEL THROUGH OUR PRODUCTS. IF YOU ARE INTERESTED IN WORKING WITH US, PLEASE REACH OUT VIA EMAIL AND SEND US LINKS TO YOUR INSTAGRAM/WEBSITE, AS WELL AS A DESCRIPTION OF WHO YOU ARE AND WHY YOU WANT TO WORK WITH US! WE WILL GET BACK TO YOU IF IT SEEMS THAT WE WOULD BE A GOOD FIT.
SIZING
WHAT SIZE SHOULD I ORDER?
AT SOURCE, WE LOVE AN OVERSIZED LOOK. BECAUSE OF THIS, WE RECOMMEND ORDERING A SIZE UP. YOU CAN ALSO CHECK OUT OUR SOURCE SIZE GUIDE! IF YOU ARE STILL CONCERNED, PLEASE REACH OUT TO US ON OUR CONTACT PAGE AND WE WILL DO OUR BEST TO HELP YOU MAKE THE RIGHT CHOICE!